LITTLE ROCK – Sarah Lane has been promoted to Senior Vice President and Chief Retail Officer for Citizens Bank, according to Adam Mitchell, president at Citizens Bank.
“In this new role, Sarah will have direct responsibility for all aspects of retail banking including staffing, retail operations, and retail training,” Mitchell said. “She will work directly with our market presidents and city presidents to ensure all Citizens Bank locations are providing a consistent delivery of service for every customer.”
Lane, who joined Citizens Bank last year as Senior Vice President for Lending, has more than 21 years of banking experience in a variety of roles, including retail, lending, treasury management, product development, sales, and branching strategy for more than 200 branch locations. She will maintain offices both in Batesville and Little Rock.
She graduated from the University of Arkansas at Little Rock, receiving a bachelor’s in business finance. She and her husband, Stephen Lane, have two daughters, Katelyn and Audrey.