April Strain Polston has been named as the new general manager of Batesville’s new Hampton Inn by Hilton. Located at 2570 Harrison St., the 80-room hotel will be opening in early September 2019. The hotel is owned and managed by LL&A LLC.
Polston (pictured) will lead the team in all aspects of hotel operations, from marketing and hotel administration to guest service and satisfaction, according to a press release.
“Her most important role will be to inspire hotel Team Members to practice ‘Hamptonality,’ Hampton by Hilton’s unique and unmatched approach to hospitality. Hamptonality is about doing the little things that make a big difference and delivering exceptional experiences – every hotel, every guest, every time,” the release said.
“I look forward to this new opportunity, and am proud to be able to lead our phenomenal team at Hampton Inn by Hilton Batesville,” said Polston. “My ultimate goal is to ensure our property is the premier lodging choice for both leisure and business travelers visiting the area by delivering outstanding customer service and amenities.”
“We are privileged to have someone of April’s caliber and industry experience leading the team, and we are confident that she will carry the Hampton by Hilton spirit through every facet of this position,” said Loren Healy of LL&A LLC. “It is with this enthusiasm and industry knowledge that she will lead the Hampton Inn by Hilton Batesville with great success into the future.”
“I look forward to this new opportunity, and am proud to be able to lead our phenomenal team at Hampton Inn by Hilton Batesville,” said Polston. “My ultimate goal is to ensure our property is the premier lodging choice for both leisure and business travelers visiting the area by delivering outstanding customer service and amenities.”
Prior to joining the Hilton brand, Polston served as general manager for the Holiday Inn Express in Searcy. Her hospitality management career also includes Choice Hotels, Harrison’s 1929 Hotel Seville, and Chateau on the Lake in Branson, Mo.
Polston has been an active part of her community throughout the years, serving the past decade as a member of Rotary International, former Chair for Boone County Circle of Friends, fundraising for Arkansas Children’s Hospital, and a volunteer for several organizations including Keep Arkansas Beautiful, the release notes.
Polston is credited as a founding member of the downtown revitalization group, Historic Harrison Business Association and worked with the late Congressman John Paul Hammerschmidt to create the C.O.R.E initiative, both established in 2010. Later that year, Arkansas Gov. Mike Beebe honored Polston the Heritage Award on behalf of her property, the 1929 Hotel Seville, at the Henry Awards during the Governor’s Conference on Tourism.
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